Return policy For Fashion & Accessory
What is your return policy?
Because our products are unique and limited stock to each style, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.
You must submit a claim within 14 days of the delivery date.
If there's an issue with your product, please submit a claim through our contact us form. You'll need your order number as well as the email address used to place the order.
We will use this information to look into a replacement and prevent future errors.
Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Please note that customers are responsible for return shipping rates.
If the fault is on us (mixed up, faulty on arrival), we'll of course pay for return shipping.
Conditions for Refund: (We will provide a full refund including delivery costs for a faulty or missing item)
1. Order delivery of goods and commodities are different. (Miscarriage)
2. Out of stock (If all goods ordered that the order is out of stock, the amount paid will be refunded. Refund amount will be reflected on the customer's account, it may takes several days 5 to 10 days.)
Returns the following situations will not be accepted.
- already used goods
- alterations or washed over the goods.
- for all accessories, leather goods and bags, there will be no refund.
- not within 14 calendar days from the date you received the order
- For all wedding dresses and bridesmaid dresses , there will be exchange once for other size, customer need to pay the return shipping fee, please check your size before purchase or email us if you need help in measurement.
My clothing doesn't fit. What do I do?
You may exchange unworn, unused, and unwashed apparel items for a different size within 14 business days of the delivery date. We can only accept apparel exchanges for a different size, in the same style and color that was originally ordered.
How long does a replacement, refund, or return take to process?
We review claims within 72 hours. After determining that your order qualifies for a replacement or exchange, domestic orders will typically ship 5-10 days from the claim approval date. For international orders please allow within 14 days for delivery.
Qualified refunds are processed immediately, but it may take within 10-14 business days to appear on your statement depending on your method of payment.
If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates for exchange different size.