Return Policy For Home & Office Decoration / Furniture:
In case any minor damage or missing parts for home & office furniture item, we can send you the new parts or missing parts to you . Please contact us as soon as possible / within 7 days of your receipt of goods.
We have 7 days of money-back guarantee for any serious damage issue or order delivery of goods and commodities are different. (Miscarriage)
Our Return Policy: It's really simple.
we'll take it back as long as it is within 7 days of when you got it and it is not a special ordered item.The only times we don't accept a return is if it is damaged by you or if the product is returned incomplete.
If the fault is on us (mixed up, faulty on arrival), we'll of course pay for return shipping.
For return, please write to use using the contact us form in our web store within 7 calendar days of your receipt of goods. Include your name, order number, and name of item you would like to return in the email. We will be in touch with you with details on processing the return.
We do not refund original shipping fees and customers will be responsible for the return shipping fees. All returns packages must be received within 14 calendar days of the date your order shipped from us. All items must be in original condition. For returns of defective items that are claimed valid, we will bear the return shipping fees.
In the case of serious defective merchandise returns, eVintageLife items will provide a refund, or may be request for same value replacement product. If replacement product price is larger than the return item price. Customer is responsible to pay the difference in this case.
Conditions for Refund: (We will provide a full refund including delivery costs for serious damaged product during transportation process , or oversea customer forget to pay the shipping fee at checkout process)
1. Order delivery of goods and commodities are different. (Miscarriage)
2. Out of stock (If all goods ordered that the order is out of stock, the amount paid will be refunded. Refund amount will be reflected on the customer's account, it may takes several days 5 to 10 days.)
Returns the following situations will not be accepted.
- already used goods
- alterations or washed over the goods.
- damaged by someone (not by transportation process)
For all returned items, please make sure send back all the items to us (items must be in their original, unworn, unused, unaltered, unwashed condition, documentation and all accessories). Please note that items must be returned to our store with original sales receipts and explain the situation clearly about the return. We cannot exchange used or customer damaged items. If the lack of a commodity which (Including accessories) can not be handled in refund procedures. (Actual return costs borne by the customer's own).
All returns will be refunded or store credits only. This amount will be less any shipping and delivery charge, which is non-refundable. Once we have received your return, we will ensure that it is in good condition and proceed to credit your account.
Any return carried out (other than for faulty items or items delivered incorrectly by us) will be at customer's expense.
In case the reasons for good rejection by customer or post office storage period overdue, it leads to the case of goods to be returned.We are not responsible for returns without tracking information that got lost or damaged in transit.
In the event of a refund, eVintageLife. does not accept any liability, and will not refund you, for any currency charges levied by your bank or credit card provider on the initial purchase or for any difference in the buying and selling exchange rates for currency used by your bank or credit card provide.